Indianapolis KOA Holiday

I cannot say enough wonderful things about the staff here. It is run by a group of young people who always had a smile, a sweet word, or were ready to help if needed. They brought an energy and helpful spirit in every aspect. The campground is spotless, they pick up your garbage for you, plenty of washers and dryers in the laundry room. It was too cold for the water park but the horses and goats were friendly and a nice amusing touch. The owner made me laugh out loud with his guidelines. It is a joyous place all around. David Coomer and I enjoyed it tremendously and loved our site.

Stayed just one night on the way through and it was perfect for our needs! Two families with young kids. Check-in on a weekday was easy, staff were friendly, and the kids LOVED the pool with slide and splash pad. We enjoyed the pizza that the staff delivered poolside. Only saw one main bath house, so pack a portable potty if you need one. Would recommend this as a nice location for a pass through Indiana!

This is the cleanest KOA we have stayed at in a while. The staff were extremely courteous and helpful. The landscaping and luxury sites are spectacular. Our site was a level buddy site that was fine as our neighbors were very friendly. What was the best part for me was the dog park: it was large enough for my pup to run around and chase a ball, the gate was secure, and there was even water there. The only reason it's not 5 stars was traffic noise.

The office staff are very nice. Location is good. No road or train noise. Campground moderately wooded. Sites are either paved or gravel mostly level. The “hangout” space at the site is grass area was nice size - above average. The campground is very clean. Did not use Laundry room Ring fire pit. Wood picnic table. I did not use the public bathroom/shower. Nice common size grassy area well groomed. Beautiful landscaping. The roads in the campground are adequate. Wifi poor speed shared password (with all guests). All in all a very nice place. I would come back if in the area.

Me and my family were on our way to this KOA when a coolant hose burst in our truck and we were unable to make the remainder of the trip. I understand that there is a 48 hour cancellation policy, but at a minimum we should be able to get credit or offer to rebook our stay. For things out of the consumers control, there should be exceptions, especially since I didn't ask for a refund. We were simply looking for a way to recoup our money while trying to make sure the campground received the revenue for our booking. We will be sure to stay at other campgrounds in the area in the future that offer more flexibility for unforeseen circumstances.

We stayed in a deluxe cabin, my sister was staying in the other deluxe right next to us which was wonderful with the shared lawn. It might have been awkward to have strangers that close but with family it was fantastic. Not the cleanest cabin we've had but not gross. VERY well stocked with kitchen utensils and such. Loved the local options in the store and kids loved the pool/splash pad!

Make sure you understand the cancellation policy BEFORE booking! We were traveling through the area on our way home, and needed a place to stay for one night. We called ahead and booked a site. Our first mistake was not checking the weather first. Shortly after we realized that there was a rainstorm and thunderstorm coming through that night, we decided we did not want to pack up a wet tent the next morning. We found a hotel and booked a stay there (surprisingly 1 hotel room was less than the $130 rate we were going to pay KOA for 1 site. This KOA put us into a deluxe site due to our group having 7 people.) When I called back to cancel my reservation, I was told that I could cancel, but I would not receive a refund. PLEASE NOTE: You need to cancel a minimum of 48 hours before your stay. I reminded customer service that I was not made aware of the policy, and had only made the reservation less than an hour before, and asked for a partial refund. To which I was told, "No Refund, and have fun at your hotel". The reason for the 3 star review. This is based on our experience at other KOA campgrounds which we have always found to be clean and attentive to the camper's needs. I'm sure, had we stayed we would have found the grounds and amenities to be similar to others, clean and in good order. But the customer service seemed to be a bit lacking here regarding our situation.